Poor printer quality on HP LaserJet Pro 400 color MFP M475
Issue:
The print quality on HP LaserJet Pro 400 color MFP M475 is poor. Specks of toner are on the printed pages. Toner is smearing on the printed pages. Repeated marks occur on the printed pages.
Solution:
Print a cleaning page to remove dust and excess toner from the paper path. Use the following procedure to print a cleaning page:
1. From the Home screen, touch the setup
button.
2. Touch the "Service" menu
3. Touch the" Cleaning Page" button.
4. Load plain letter or A4 paper when you are prompted.
A page feeds through the product slowly. Discard the page when the process is completed.
Note: For models that do not have an automatic duplexer, the product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1, keeping the same orientation.
